Replacements

Our community doesn’t just like their glass bottles - they fall in love with them!
Glass is clean, beautiful and makes water taste great. With the only ONE downside... it breaks, so we created a solution.

We know first-hand how heart breaking it can be to lose your bottle to accidents, plus we stand by our product.

Our replacement policy covers you if break your bottle at any time for the life of the bottle. *Exact replacement sometimes must be substituted for what is in stock 

How it works:

Option A)
We ask the customer covers shipping (we cover the price of the bottle)

-OR-

Option B)
customer pays for 1 new bottle, a 2nd bottle is included free, and if shipping is to the lower 48 states shipping is free. Alaska, Hawaii and Int'l shipping is extra.

So here is what we will need to get your replacement sent on its way:

Receipt or Picture of Your Receipt 
When you buy your bottle simply snap a photo of your receipt, or take a screen shot of it if you buy one online, email the image to

LucidDistribution.email@gmail.com

along with your replacement request.

-or-

Photo of your Broken Bottle
We trust you. At the same time our boss will ask for proof. We know, it's horrible as it is, but just please snap a photo before you clean it up or give it a proper burial in your yard. This let's us know it is not lost or stolen (not covered)


Preferred (but not required)
It is never a bad idea to register yourself as a customer with our website. It is easier for us to track your sales records and we tend to give people more free stuff with their returns and replacements!